Privacy Policy

At Hen Tick Foods Pte Ltd (“Hen Tick” “we” “us” “our”), we know that our users and customers (“you” “your”) care about how your personal information is collection, used, and shared; and we take your privacy seriously. Please read this privacy policy (“policy”) to understand how we may collect, use, and disclose your personal data, whether through the Hen Tick website at (“site”), offline at our showroom, or otherwise in the course of our normal business operations.


1. Consent

By accessing the site, visiting our showroom and/or providing personal data to us, you hereby acknowledge that you have read this policy and that you consent to the collection, use, and disclosure of your personal data to us in accordance with this policy. If you do not consent to the terms of this policy, please do not provide your personal data to us.


2. What is Personal Data?

“Personal data” is data about a person who can be identified

(i) from that data, or

(ii) from that data and other information to which Hen Tick has or is likely to have access


3. What Personal Data do we collect?

We collect various types of personal data of our users and customers. Some of the data we collect may include your: name, email address, mailing/delivery address, or phone number.

Data that is voluntarily provided. We collect personal data that you voluntarily provide to us, whether through the site, showroom, or other platforms (such as through email, telephone, and other forms of communication). When ordering, registering on our site, or subscribing to our newsletter, you may be required to provide certain personal data in order to access or use certain features or services of the site or to otherwise obtain our services. You may, however, visit our site anonymously.

Data that is sent automatically. In addition, we collect data that is sent automatically by your web browser, computer, mobile, or tablet device. This may include your IP address, date and time of your visit, information about the device you are using, and other information. Please check the settings of your browser and/or device if you want to know what data is automatically sent or if you wish to change your settings. Please also refer to the section on “Use of Cookies” below.


4. How do we use your data?

Personal data collected by us from you may be used and/or shared with third parties for the express purpose of delivering the purchased product or service requested;

a) To process, record, monitor, and fulfil your orders and deliveries;

b) To verify and process your personal particulars and payment;

c) To communicate with you, including to confirm and update you on the status of your orders and deliveries, and respond to your queries and requests;

d) To improve our products, services, and website (we continually strive to improve our website offerings based on the information and feedback we receive from you);

e) To inform you of promotions, offers, surveys, events, products, and services which may be of interest to you;

f) To customise your online experience according to your chosen interests and preferences and to enhance your current and future visits to our site or showroom (your information helps us to better respond to your individual needs);

g) To update and back-up our records;

h) To reduce credit risk, detect and protect against error, fraud, and other criminal activity;

i) To comply with law, the requests of law enforcement and regulatory officials, or orders of court;

j) To enforce our legal rights and remedies; or

k) For such other purposes notified to you on or before collection or use of the data

In exceptional circumstances we may be required to disclose personal information, such as when there are ground to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or for fulfilment of legal and regulatory requirements and requests.

5. Who do we disclose your data to?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. Your personal data will not be disclosed to any third party except to:
a) Any affiliate, subsidiary, or partner of Hen Tick;
b) Our technology and logistics service providers;
c) Credit card and payment processing companies;
d) Lawyers and auditors of Hen Tick;
e) Any other agents, service providers, or subcontractors acting for or on behalf of Hen Tick;

To the extent required to carry out the purposes set out in section 4, or to do anything at your request, or
a) Where you expressly consent to such disclosure;
b) Where such disclosure is required or permitted by applicable law, statute, or by-law, regulatory, or governmental order or court order
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


6. How long do we retain your data?

Personal data provided by you will be retained as long as the purpose for which the data was collected continues. Thereafter, we will destroy or delete the information, or remove the means by which the data can be associated with you, unless its retention is required to satisfy legal, regulatory, accounting, or other business requirements or to protect our interests.

7. Is your data secure?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers’ database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit card details, etc.) will not be stored on our servers.

Please be informed that despite our best efforts, no security measures are impenetrable. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of your personal data. We do not warrant or guarantee in any way that your personal information or private communications will always remain private and/or safe. Hen Tick hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with any loss, theft, or unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar actions with regard to any personal data held or maintained by us, except to the extent caused by our fault or negligence.

8. Linked Sites

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

9. Use of Cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.


10. How to access and correct your data?

If you wish to access, correct, or update your personal data, you may do so any time by accessing your account through the site. Alternatively, you may send us a message through the site. You are responsible for providing us with correct and updated information.


11. What choices do you have?

You may be able to access, correct, or update certain information as explained in section 10 above. When you update information, we may maintain a copy of the unrevised information in our records.

12. Questions or Concerns

If there are any questions or concerns regarding this policy you may send us a message through the site.